Termeni și Condiții

Store regulations

n-parts.pl website

§1 General provisions

the
website https://n-parts.pl , in particular:
1. on the website https://n-parts.pl
2. specifies the rules for concluding sales contracts, placing orders and their execution
3. specifies the rules for making payments and delivering
4. specifies the rules of conduct when receiving a shipment
5. specifies the rules for filing complaints and declarations of withdrawal from the contract, including exceptions
6. specifies technical requirements
7. informs about the Privacy Policy
8. informs about property copyrights
9. indicates out-of-court methods of resolving disputes.
Website operating in the domain https://n-parts.pl is run by:

Izabela Abrantowicz ul. Tysiąclecia 35F, 43-241 Łąka
NIP 6381840118 REGON 385114248
e-mail: sklep@n-parts.pl contact phone number: 733 670 500

The entrepreneur is entered in the Central Register and Information on Economic Activity, kept by the Minister of Development and Technology.

Prices given in the Store are given in Polish zloty and are gross prices (include VAT). The price given for a given Product is binding for the Customer at the time of placing the Order.
Prices do not include shipping costs.
The Seller is an active VAT payer.
Information about the Products provided on the Store's websites, in particular their descriptions
and prices, do not constitute an offer within the meaning of the Civil Code, but are merely an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The Seller reserves the right to change the prices of Products available in the Online Store, introduce new Products, withdraw Products, conduct promotions and give discounts, as well as offer free Products for a limited time. The above provisions do not affect Orders that were placed before the date of entry into force of any of the changes.
The duration of the promotion is limited. Discounts and promotions cannot be combined. Detailed information is included in the terms and conditions or regulations of a given promotion.
The condition for placing an Order by the Customer is to read the Regulations and accept their provisions at the time of placing the Order. By accepting, the Customer agrees to all provisions and undertakes to comply with them.
The Website provides the option of registering a Customer Account.
These Regulations are made available free of charge. The Client may record the content of the Regulations
in a manner convenient for them, e.g. by saving on a durable medium or printing.
The Regulations may refer to separate regulations and general terms and conditions of service provided by the owner of the Service, which in such a case become an integral part of these Regulations.
It is reserved that Consumers and Entrepreneurs with consumer rights are not subject to
the provisions of the Regulations that would constitute prohibited contractual provisions within the meaning of the Civil Code (Articles 385(1) to 385(3)) or would violate mandatory legal provisions regarding the conclusion of contracts with the participation of Consumers and Entrepreneurs with consumer rights, which would be included in the register of provisions of standard contract forms recognized as prohibited, kept by the President of the Office of Competition and Consumer Protection.
The Customer is prohibited from providing content of an illegal nature.
Product reviews:

1. 14.1 The Seller allows Customers to leave opinions regarding the quality of service and the quality of the Products offered directly on the website of the Online Store.
2. 14.2 Reviews are subject to verification and acceptance by the Online Store staff.
  If the Seller has any doubts as to whether the author of the review is their Customer or whether the review concerns a Product from the Seller's offer, the Seller will contact the author to clarify the situation.

1. The Seller does not modify the content of the review. The Seller is not obligated to publish the review on the Store's website.
2. Customers who have concluded a Sales Agreement with the Seller for the Product or Service being reviewed are entitled to submit an opinion.
3. The opinion may be expressed: verbally, graphically (if such a form is provided by the Seller) and/or by posting photos of the Product (if such a form is provided by the Seller).
4. By publishing an opinion, the Customer grants the Seller a free, non-exclusive license, unlimited in time and territory, to use the content posted by the Customer on the Website in the following field of exploitation: dissemination of opinions by making them publicly available in such a way that everyone can have access at a place and time of their choosing.
5. Under the license referred to in point 14.6 of this paragraph, the author consents to the use of the opinion in any parts, the use of the work or any part thereof for the purpose of promoting and advertising the Seller's Website on the Internet.
6. By submitting an opinion, the Client declares that it does not violate the copyrights of third parties. In the event of an untrue statement, the Client shall be liable to third parties for violating their rights.
7. In the event that illegal Content that violates these Regulations is included in the opinion, the provisions of §14 of these Regulations shall apply.
The Seller does not use a mechanism for placing Products on the search results list.

§2 Definitions

Working day – one day from Monday to Friday, excluding public holidays

Order form – an electronic, interactive service available in the Seller's Online Store, enabling the placing of an order

Civil Code – Civil Code Act of 23 April 1964 (Journal of Laws 1964.16.93, as amended)

Product – all products available in the Online Store that are the subject of the Sales Agreement between the Seller and the Customer

Regulations – these Store Regulations

Online Store – online store available at https://n-parts.pl , through which the Customer can order Products or Services

Seller, Service Provider - Izabela Abrantowicz, ul. Tysiąclecia 35F, 43-241 Łąka,
NIP 6381840118, REGON 385114248

Sales Agreement – Product sales agreement concluded between the Customer and the Seller via the online store

Warranty – a voluntary declaration regarding the quality of the Product made by the Guarantor

Guarantor – entity granting the Guarantee as part of the submitted guarantee declaration

Warranty document - warranty card or warranty booklet

Electronic service – a service provided electronically by the Service Provider to the Service Recipient via the Website

Order – a declaration of will of the Customer, submitted via the Order Form, aimed directly at concluding a Product Sales Agreement with the Seller

Privacy Policy – a document describing the purposes and principles of data processing, including the rights of data subjects

Customer, Service Recipient – Consumer, Entrepreneur with consumer rights, Entrepreneur

Consumer – as defined in Article 22(1) of the Civil Code

Entrepreneur – as defined in Article 43(1) of the Civil Code

Entrepreneur with consumer rights – a natural person running a sole proprietorship, having an entry in the Central Register and Information on Economic Activity, concluding a contract directly related to his/her economic activity, but not having a professional character for him/her, resulting from the subject of the economic activity performed, verified on the basis of the provisions on the Central Register and Information on Economic Activity. This applies only to contracts concluded remotely and outside the company's premises

Basket - a list of products made from the Products offered in the store based on the Customer's selection

Customer Account – electronic service, means an individual panel for each Customer, launched on their behalf by the Seller after the Customer has registered

Registration form – a form available on the Seller's website, enabling the creation of a customer account

Contact form – an electronic service, a form in which Users of the n-parts.pl website enter information and data in order to process the submitted application

Newsletter – an electronic service that allows the Service Recipient to subscribe and receive free information from the Service Provider regarding the Service to the e-mail address provided by the Service Recipient

Illegal content means information that, in itself or by reference to an activity, including the sale of products or the provision of services, is not in compliance with Union law or with the law of any Member State that is in compliance with Union law, regardless of the specific subject matter or nature of that law

Content moderation – means actions, whether or not they are automated, taken by providers of intermediary services, the purpose of which is, in particular, to detect, identify and combat illegal content or information that is not in compliance with the terms of use of their services, transmitted by recipients of the service, including measures implemented that affect the availability, visibility and accessibility of such illegal content or information, such as deposition of such content or information, demonetization, preventing access to it or removing it, or that affect the ability of recipients of the service to transmit such information, such as closing or suspending the recipient's account

User - "service recipient" means a natural or legal person who uses an intermediary service, in particular for the purpose of seeking information or making it available

Intermediate service - means one of the following information society services: (I) a "mere conduit" service consisting in the transmission in a telecommunications network of information provided by the recipient of the service or in providing access to a telecommunications network; (II) a " caching " service consisting in the transmission in a telecommunications network of information provided by the recipient of the service, including automatic, intermediate and short-term storage of this information, performed solely for the purpose of improving the subsequent transmission of the information at the request of other recipients; (III) a "hosting" service consisting in the storage of information provided by the recipient of the service and at his request

Safe product – means any product that, under normal or reasonably foreseeable conditions of use, including the actual time of use, does not pose any risk or only a minimal risk consistent with its use, considered acceptable and corresponding to a high level of protection of the health and safety of Consumers

Hazardous product – means any product that is not a “Safe Product”

Risk – means the combination of the probability of a hazard causing damage and the degree of seriousness of that damage

Recall – means any measure aimed at achieving the return of a product that has already been made available to the Consumer

Business entity – means the manufacturer, authorised representative, importer, distributor, fulfilment service provider or any other natural or legal person subject to obligations related to the manufacture of products or making them available on the market in accordance with the GPSR Regulation

§3 Electronic services

The following electronic services are available on the website:
1. Order form
2. Contact form
3. Newsletter
4. Customer account
The Order Form service is of a one-off nature and ends when an Order is placed via it or when the Service Recipient stops placing an Order via it earlier.
The Contact Form service consists of providing Service Recipients with the ability to send messages to the Seller using a form placed on the website.
The Newsletter service is provided for an indefinite period. The Service Recipient may at any time, without giving a reason, resign from the Newsletter by clicking on the appropriate link available in the message sent as part of the Newsletter or by sending an e-mail to sklep@n-parts.pl . The service consists of the Seller sending to the e-mail address, a message in electronic form containing information about new Products in the Seller's offer, the current commercial offer, promotions, discounts, training and other information regarding the functioning of the online store. The Service Provider reserves the right to discontinue the Newsletter service without giving a reason, after prior notification of this fact to the Service Recipient.
The customer account is a service available after registration under the terms described in these Regulations.
1. To set up a Customer Account, you must complete the registration form. The following data is required: first name, last name, e-mail address, password.
2. Logging in to the Customer Account is done by entering the e-mail address and password set in the registration form.
3. The Service Recipient may at any time, without giving any reason and without incurring any fees, delete the Customer Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the Seller's address.
4. In the event of a breach of the Terms and Conditions, legal provisions or good practices by the Service Recipient, the Service Provider may terminate the contract with the Service Recipient or suspend its performance within a specific Customer Account.
The Service Provider is obliged to consider all complaints submitted by the Service Recipient regarding irregularities, faults or interruptions in the provision of Services and the functioning of the Online Store, within a period not longer than 14 days.
Free services are available 7 days a week, 24 hours a day.

§4 Conclusion of the sales contract

The Seller enables the conclusion of a Sales Agreement via the Order Form on the website https://n-parts.pl .
Orders via the Order Form can be placed 24 hours a day, all year round.
In order to place an Order, the Customer must perform the following actions:
1. add the selected Product to the Cart by clicking the button: "Add to Cart"
2. in the Basket the Customer can:
  1. increase or decrease the quantity of a given Product
  2. completely remove selected Products from the Cart by clicking the "basket" icon located on the right side of the Cart table
  3. the contents of the Cart are updated automatically
3. after accepting the contents of the Cart and the shipping costs, click the "Proceed to checkout" button
4. then complete the Order Form by:

3.4.1 supplementing personal data

3.4.2 Filling in personal (invoice) and delivery addresses

3.4.3 selecting a delivery method from those provided by the Online Store

3.4.4 Non-mandatory data are marked as "optional"

3.4.5 selecting a payment method from those provided by the Online Store

1. then you should:

3.5.1 read and accept the Store Regulations

3.5.2 confirm that you have read the Privacy Policy and consent to the processing of data for the purposes of fulfilling the Order

1. confirm your willingness to conclude the contract by clicking the "Buy and pay" button
2. Choosing a traditional transfer as a form of payment for an Order placed involves an obligation to pay.
3. Choosing cash on delivery as a form of payment for an Order placed involves an obligation to pay.
4. When choosing imoje you should select a payment method from those available, read and accept the imoje regulations , then confirm the Order by clicking the "Confirm order" button or equivalent. Placing an Order is associated with the obligation to pay.
An order sent by the Customer is a declaration of the Customer's will to conclude a sales contract with the Seller, in accordance with the provisions of these Regulations.
After placing the Order, the Customer will receive a message confirming the Order, which constitutes a declaration of intent from the Seller regarding the conclusion of a Sales Agreement with the Customer. The Sales Agreement is deemed to have been concluded upon the Customer receiving the message from the Seller.
The customer is obligated to enter data consistent with the actual state of affairs.
The Customer may place an Order without creating a Customer Account.

§5 Order fulfillment deadline

The order will be fulfilled within 24 hours, unless a different time is given in the description of the given Product when placing the Order. Each time, the time of fulfillment of the Order should be counted from the day following the day of payment, i.e. the day of crediting the payment to the Seller's account.
If different delivery periods are provided for the Products covered by the Order, the longest of the provided periods shall apply to the entire Order.

§6 Delivery

Delivery of Products takes place via:
1. companies DPD Polska, GLS Polska, FedEx and InPost
2. placing the Product in the Parcel Locker
3. Polish Post
Information about the costs associated with the delivery of purchased Products is made available
in the "Cart" before the Customer places an Order.
Delivery of Products to the Customer is subject to payment, unless the concluded sales agreement provides otherwise.
The customer shall bear the costs incurred as a result of the impossibility of delivering the shipment due to providing false or incorrect personal or address data or unjustified, groundless refusal to accept the shipment.
Delivery costs are calculated according to the current price lists of DPD Polska, GLS Polska FedEx, Poczta Polska and InPost and depend on the weight, size of the shipment, the choice of delivery method and the chosen payment method. The customer is informed about the costs when filling out the order form and selects the method and accepts the delivery cost when placing the Order.
Delivery of Products is not limited to the territory of the Republic of Poland and is carried out to the address indicated by the Customer when placing the Order.

§7 Shipments

If you choose a courier company or Poczta Polska as the supplier of the ordered Products:

1. The Customer should examine the delivered shipment with the ordered Products in the time and manner accepted for shipments of a given type and check whether the Products are not defective.
2. In the event of a loss or damage identified during delivery of the shipment containing the ordered Products, the Customer has the right to request that the courier draw up an appropriate protocol.
3. The Customer acknowledges that in the absence of a proper protocol with the participation of the courier, the examination of the complaint may be difficult, and it is therefore recommended to collect evidence confirming the condition of the shipment at the time of its delivery. In such a situation, the Customer should immediately contact the Seller.
4. Detailed information on the complaints procedure at DPD Polska, GLS Polska, FedEx, InPost and Poczta Polska is available in the regulations available on the carriers' websites.
If you choose Parcel Locker as the method of delivery of the ordered Products:
1. In the event of a loss or damage identified during collection of
  the ordered Products from the Parcel Locker box, the Customer should initiate the complaint procedure by completing the instructions in accordance with the instructions displayed on the Parcel Locker screen . In such a situation, the Customer should immediately contact the Seller.
2. Detailed information on the Parcel Locker complaint procedure InPost are made available in the Regulations for the provision of the " Paczkomaty 24/7" service by InPost Sp. z o. o . on the InPost website .
The provisions of paragraphs 1 and 2 of §7 of the Shipment apply to the Customer who is a Consumer or an Entrepreneur with consumer rights.
In the case of a Customer who is not a Consumer or an Entrepreneur with consumer rights, failure to report any damage, quantity shortages or incompleteness of the goods related to the delivery within 7 days from the date of delivery of the Product to the address indicated in the Order shall be deemed equivalent to a declaration by the Customer who is not a Consumer or an Entrepreneur with consumer rights that he/she has accepted the Product without any reservations and shall result in the loss of any claims in this respect.

§8 Payments

The seller provides the following payments:
1. transfer to the Seller's bank account within 7 days from the date of sending confirmation of the conclusion of the contract by the Seller (prepayment)
2. cash on delivery, i.e. payment upon receipt directly into the hands of the courier delivering the shipment
3. By imoje in the form of prepayment by electronic transfer. The prepayment is made via the external payment system imoje (operated by ING Bank Śląski with its registered office in Katowice, ul. Sokolska 34 (40-086), entered into the register of entrepreneurs of the National Court Register maintained by the District Court Katowice – East, 8th Commercial Division of the National Court Register under the KRS number 0000005459, NIP number 6340135475, with the share capital of PLN 130,100,000.00, fully paid up.
If the Customer fails to pay within the time limit referred to in paragraph 1 point 1.1 § 8 of these Regulations, the Seller, after a prior unsuccessful request for payment with an appropriate deadline, may withdraw from the Agreement pursuant to Article 491 of the Civil Code.
In case of payment via imoje, the Customer makes the payment before the Order is processed.
The Seller will issue a receipt or VAT invoice to the Customer. The Customer agrees to receive electronic invoices from the Seller and to have them sent to the e-mail address provided by the Customer.

§9 Warranty

In the event of non-conformity of the Product with the Agreement, the Customer is entitled to legal remedies by and at the expense of the Seller. The warranty does not affect these legal remedies.
Some Products have a manufacturer's warranty valid in Poland. Information about the Product being covered by the Warranty is placed on the card of the given Product
The scope of the Guarantor's liability is specified in the Guarantee Document.
Warranty rights must be exercised in accordance with the terms set out in the Warranty Document attached to the Product.

§10 Complaints

The sales agreement covers new Products.
The Seller shall be liable for the compliance of the Product with the Agreement in accordance with applicable law.
In the event of non-compliance of the Product with the concluded contract, the Consumer has the right to file a complaint based on the provisions of the Consumer Rights Act of 30 May 2014.
Complaints can be submitted to the Seller's address:
1. via e-mail to the following address: sklep@n-parts.pl
2. in a traditional manner by sending a written complaint to the Seller's address: Izabela Abrantowicz, ul. Tysiąclecia 35F, 43-241 Łąka
The complaint should include: name and surname, contact details, description of the defect, date of noticing the defect, proof of purchase, method of responding, as well as the specific request of the Customer related to the complaint. If the complaint concerns the Product, the Product subject to the complaint should be sent back together with the complaint letter. If the data or information provided requires supplementation, before considering the complaint, the Seller will ask the Customer submitting the complaint to supplement it in the indicated scope.
The Seller will consider the complaint within 14 days of its receipt and inform the Customer of the decision made in the manner indicated by the Customer in the complaint letter.
The Seller is liable for any lack of conformity of the Product with the contract existing at the time of its delivery and revealed within two years from that time, unless the expiry date of the product, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer.
In the case of a Sales Agreement with a Consumer or an Entrepreneur with consumer rights, it is presumed that the lack of conformity of the Product with the contract, which became apparent within two years from the date of delivery of the goods, existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Product or the nature of the lack of conformity of the Product with the contract.
If the Product is inconsistent with the contract, the Consumer may:
1. request repair or replacement
2. submit a declaration of price reduction or withdrawal from the contract when:
  1. The Seller refused to bring the Product into conformity with the contract in accordance with Article 43d section 2 of the Consumer Rights Act of 30 May 2014;
  2. The Seller has not brought the Product into conformity with the contract in accordance with Article 43d sections 4-6 of the Consumer Rights Act of 30 May 2014;
  3. the lack of conformity of the Product with the contract persists despite the Seller's attempts to bring the Product into conformity with the contract;
  4. the lack of conformity of the Product with the contract is so significant that it justifies a reduction in the price or withdrawal from the contract without prior recourse to repair or replacement;
  5. from the Seller's statement or the circumstances that he will not bring the Product into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.
The consumer may not withdraw from the contract if the lack of conformity with the contract is immaterial. It is presumed that the lack of conformity of the Product with the contract is material.
The Consumer provides the Seller with a Product subject to repair or replacement. The Seller collects the Product from the Consumer at its own expense. The Store does not accept any cash on delivery.
The Seller shall return to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's statement on the price reduction.
In the event of withdrawal from the contract, the Consumer shall immediately return the Product to the Seller at his expense. The Seller shall return the price to the Consumer immediately, no later than within 14 days from the date of receipt of the Product or proof of its return. The Store does not accept any parcels sent cash on delivery.
The provisions of paragraphs 1-13 of this section shall apply accordingly to the Entrepreneur with consumer rights.
If the Customer is an Entrepreneur, the parties exclude liability under warranty pursuant to Article 558 §1 of the Civil Code.

§11 Withdrawal from the contract

In accordance with Article 27, paragraph 1 of the Act on Consumer Rights (Journal of Laws of 2014, item 827), a Consumer or an Entrepreneur with consumer rights, concluding a "distance contract" - has the right to withdraw from the contract without giving any reason - within 14 calendar days from the date of taking possession of the Product.
The period specified in paragraph 1 begins upon delivery of the Product to the Consumer, the Entrepreneur with consumer rights or a person indicated by them other than the carrier.
In the case of a Contract covering multiple Products that are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
The Consumer or Entrepreneur with consumer rights may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer or Entrepreneur with consumer rights to send the declaration before the expiry of that deadline.
The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address or by submitting the declaration on the Seller's website - the Seller's contact details are specified in § 1 section 2. The declaration may also be submitted on a form, the template of which constitutes Annex No. 1 to these Regulations and an annex to the Act of 30 May 2014 on consumer rights, but this is not obligatory.
In the event that the declaration is sent by the Consumer or the Entrepreneur with consumer rights electronically, the Seller shall immediately send the Consumer or the Entrepreneur with consumer rights a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by them.
Consequences of withdrawal from the Agreement:
1. In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded.
2. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer or the Entrepreneur with consumer rights, no later than within 14 days from the date of receipt of the Consumer's or the Entrepreneur's declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Seller.
3. The Seller will refund the payment using the same payment methods that were used by the Consumer or the Entrepreneur with consumer rights in the original transaction, unless the Consumer or the Entrepreneur with consumer rights has expressly agreed to another solution that will not involve any costs for him.
4. The Seller may withhold reimbursement until receiving the Product back or until proof of sending it back is provided, depending on which event occurs first.
5. The Consumer or Entrepreneur with consumer rights should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which they informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer or Entrepreneur with consumer rights returns the Product before the expiry of the 14-day period.
6. The Consumer or Entrepreneur with consumer rights bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.
7. The Consumer or Entrepreneur with consumer rights is only liable for a reduction in the value of the Product resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the Product.
8. If, due to the nature of the Product, it cannot be returned by regular post, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.
The right to withdraw from a contract concluded at a distance does not apply to the Consumer and the Entrepreneur with consumer rights in relation to the Contract:
1. where the subject of the provision is a non-prefabricated Product, manufactured according to the Consumer’s specifications or intended to meet their individual needs,
2. in which the subject of the provision is a Product delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
3. for the provision of services for which the Consumer is obliged to pay a price, if the entrepreneur has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the entrepreneur has provided the service he will lose the right to withdraw from the contract, and has acknowledged this,
4. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the Agreement expires,
5. in which the subject of the provision are Products which after delivery, due to their nature, are inseparably connected with other items.
right to withdraw from the contract without giving reasons.
Withdrawal from the contract – shipping details:
1. email address : sklep@n-parts.pl
2. address : Izabela Abrantowicz, ul. Tysiąclecia 35F, 43-241 Łąka

§12 Technical requirements

To use the Online Store, the Customer must have:
1. computer , laptop or other multimedia device with Internet access
2. access to active e-mail, appropriately configured to receive e-mails from the Seller
3. browser in the latest available version (Mozilla Firefox , Opera, Google Chrome, Safari or Microsoft Edge )
4. Cookies and JavaScript support is enabled in the web browser
5. software that allows you to read files in the .PDF format
The Seller's liability is excluded if the Customer has not complied with the above technical requirements necessary to use the Online Store and the Products.

§13 Privacy Policy

The administrator of personal data provided when using the Store is the Seller.
The purposes and scope of data processing, entities to which the data will be transferred, and the rights of data subjects are described in the Privacy Policy .

§14 Content posted by Service Recipients

The provisions of this section satisfy the obligations under the Digital Services Act (DSA).
In accordance with Articles 11 and 12 of the DSA, the Service Provider has designated an electronic contact point
sklep@n-parts.pl for direct communication with the authorities of the Member States, the European Commission, the European Digital Services Council and Users. Communication may be conducted in Polish.
As part of the Service, the Service Provider enables Service Recipients to post content that is an opinion/review regarding the quality of the Products or Services offered. The Service Recipient is fully responsible for their actions, including the content they post on the Service. The Service Provider is not a content provider.
The content referred to in paragraph 3 of this section is publicly available to all Users visiting the Website, i.e. publicly disseminated.
It is prohibited to post illegal Content that is inconsistent with these Regulations, in particular:
1. advertising and/or promotional content
2. content that violates the personal rights of third parties
3. content that infringes copyright and related rights
4. content or terms commonly considered offensive
5. content that constitutes a threat to third parties
6. content violating good customs, legal regulations, social or moral norms
7. addresses or links to other websites,
8. content containing personal or contact information of third parties
9. content that incites violence and/or other dangerous behavior
10. content that is untrue, defamatory or constitutes an act of unfair competition
11. content or incitement to spread hatred, racism, xenophobia and conflicts between nations.
The Service Provider is liable for the content posted by the Service Users provided that it has previously received a report of illegal content that is inconsistent with these Regulations and has not taken the actions referred to in paragraph 7 of this section.
The Service Provider, from the moment it obtains actual knowledge or information about illegal activities or illegal content, shall immediately take action to remove this content or prevent access to it. Removal or prevention of access is carried out with respect for the fundamental rights of Service Recipients, including the right to freedom of expression and information. Actions taken by the Service Provider will consist of: removal, limiting the visibility of illegal content or content inconsistent with the Regulations, preventing access to it or leaving it on the Service.
Each User of the Service has the possibility to report illegal content, inconsistent with these Regulations via e-mail sent to the Service Provider's address sklep@n-parts.pl. The report, if possible, should contain data enabling the Service Provider to verify the report, explain the reasons for which it considers the given content to be illegal or inconsistent with these Regulations, contact data. The Service Provider shall notify the User of the result of the decision made regarding the report, its content and justification within 14 days of receiving the report. In the event of failure to provide the contact data of the User making the report, the Service Provider will not be able to contact the User in order to notify them of the receipt of the report and the result of considering the report.
The Service Recipients and Users may appeal against the decision referred to in paragraph 8 of this section. The appeal, together with the justification, may be submitted via e-mail sklep@n-parts.pl within 14 days of receiving the Service Provider's decision. The Service Provider shall provide the interested parties with the decision with the justification regarding the appeal within 14 days of receiving the appeal.
If the Service Provider receives any information giving rise to a suspicion that a crime that threatens the life or safety of a person or persons has been committed, is being committed or may be committed, it shall immediately inform the relevant law enforcement or judicial authorities of its suspicion and provide all available information on the subject.

§15 Product recovery for safety reasons

The provisions of this section set out the rules for applying legal remedies in the event of a Product recall initiated by the Economic Operator or ordered by the competent national authority.
The economic operator responsible for the recovery of the Product shall provide the Consumer with at least one of the following legal remedies:
1. repair of the recovered Product
2. replacing the recovered Product with a safe Product of the same type and at least the same value and quality
3. refund of the value of the recovered Product, which will not be less than the price paid by the Consumer
In the event that other legal remedies are impossible to implement or their application involves excessive costs compared to the proposed solution, the Business Entity may offer only one legal remedy. Costs that would be disproportionate to the circumstances may constitute grounds for limiting the offer to one remedy.
The consumer always has the right to a refund for the Product in the event that the Business Entity fails to repair or replace it within a reasonable time and without significant inconvenience to the consumer.
The consumer is entitled to repair the dangerous Product himself only in cases where the repair:
1. can be carried out easily and safely by the Consumer
2. is provided for in the Product recall notice
In the event of a repair as referred to in the preceding paragraph, the Economic Entity shall provide the Consumer with the necessary instructions, free spare parts or software updates.
Repair by the Consumer does not deprive him of the rights provided for in Directives (EU) 2019/770 and (EU) 2019/771, including the right to request a refund or replacement of the Product.
The remedy must not entail significant inconvenience for the Consumer. The Consumer shall not bear the shipping or other costs of returning the Product. In the case of Products that are not portable by their nature, the Business Entity shall arrange collection.
The disposal of the Product by the Consumer shall only be included in the actions to be taken by Consumers in connection with a recall notification if such disposal can be carried out easily and safely by the Consumer and does not affect the Consumer's right to a refund for the recalled Product or to a replacement for safety reasons.

§ 16 Extrajudicial and judicial methods of resolving disputes

Extrajudicial methods of resolving disputes:
1. The consumer has the right to use out-of-court dispute resolution methods by filing a request to initiate mediation or a request for the case to be considered by an arbitration court. The request should be filed after the complaint procedure is completed and if both parties to the dispute agree to it. List of Permanent Consumer Arbitration Courts operating at the Voivodeship Inspectorates of the Trade Inspection https ://www . uokik . gov .pl and https ://www . rf . gov . pl . The consumer may also use the free assistance of the District (Municipal) Consumer Ombudsman or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, Association of Polish Consumers).
2. The Seller does not consent to the submission of any disputes arising in connection with the concluded agreements for the delivery of the Product to mediation proceedings.
Judicial methods of resolving disputes:
1. Any disputes arising between the Seller and the Consumer shall be referred to the competent courts in accordance with the provisions of generally applicable Polish law.
2. Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.
In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR ), the Seller, as an entrepreneur established in the Union concluding online sales contracts or service contracts, provides an electronic link to the ODR (Online Dispute Resolution) platform enabling out-of- court dispute resolution: https://ec.europa.eu/consumers/odr . Seller 's e-mail address: sklep@n-parts.pl .

§17 Final provisions

Agreements concluded via the Website are concluded in accordance with Polish law.
In matters not regulated in these Regulations, the following provisions shall apply:
1. Civil Code of 23 April 1964 (Journal of Laws 1964.16.93, as amended)
2. Act on the provision of services by electronic means of 18 July 2002 (Journal of Laws 2002, item 144, item 1204, as amended)
3. Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827)
4. Regulation (EU) No 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety (GPSR).
trade names, company names and their logos used in the Internet Service
https://n-parts.pl belong to their owners and are used only for identification purposes. They may be registered trademarks. All materials, descriptions and photos presented on the Internet Service https://n-parts.pl are used for informational purposes.
Customers are required to use the Service in a manner consistent with applicable law, social and moral norms and the provisions of the Regulations. As part of using the Service, it is prohibited to provide any information of an unlawful, offensive nature, or violating personal rights.
The Seller reserves the right to make changes to the Regulations for important reasons, e.g. changes in legal regulations, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations, changes in technology. The new Regulations enter into force on the date of publication on the website of the Online Service https://n-parts.pl on the Regulations subpage. The version of the Regulations in force on the date of conclusion of the Agreement shall apply to agreements concluded before the change in the Regulations. Customers with an Account shall be additionally informed of the changes together with their summary to the e - mail address provided by them. The date of entry into force of the changes shall not be shorter than 14 days from the date of their announcement. In the event that the Customer with a Customer Account does not accept the new content of the Regulations, they are obliged to notify the Seller of this fact within 14 days from the date of notification of the change in the Regulations. Notifying the Seller of the lack of acceptance of the new content of the Regulations shall result in termination of the Agreement.
These Regulations enter into force on 13 December 2024.

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